SmartBooking Privacy Policy

Last updated: 12 November 2026. This policy covers hotelsandflights.net, SmartBooking travel enquiries and the planned SmartBooking Social Publisher integration. It explains information handled by Weisung Technology LTD and distinguishes the proposed Pinterest integration from services already available.

1. Who is responsible

SmartBooking is operated by Weisung Technology LTD, company number 13803517, 71-75 Shelton Street, Covent Garden, London, UK. For privacy questions, access requests or deletion requests, email [email protected]. Please identify the service and account concerned without sending passwords or payment-card details.

2. Information you provide

When you contact us, we receive the information included in your message, such as your name, contact details, travel dates, destination, guest numbers, preferences and correspondence. Only provide information needed for your request. Booking details required by a particular travel provider are explained in that booking flow. Payment information is handled using the secure method provided by the selected booking channel.

3. Website and technical information

Hosting and website services may process connection and usage information such as IP addresses, browser and device details, requested pages, timestamps and diagnostic or security logs. The website loads third-party resources, including Google-hosted fonts and Google Tag Manager. Those services can receive standard connection information when requested. A tag manager's presence does not mean every analytics or advertising feature is enabled. Browser controls can restrict cookies; see our Cookie Policy for related information.

4. How information is used

We use information to respond to enquiries, compare and arrange requested travel services, communicate booking conditions, provide support, maintain website reliability, prevent misuse and meet applicable record-keeping requirements. Where applicable, processing is based on steps requested before a contract, performing a contract, legal obligations, legitimate interests in operating and securing the service, or consent for activities requiring it. You may withdraw consent without affecting earlier lawful processing.

5. Pinterest integration and API information

SmartBooking Social Publisher is being developed as an internal tool for the company's own Pinterest business account. API access is subject to Pinterest approval and is not represented as currently active. The intended functions are to read the authorized account's boards and Pins, publish company-owned or appropriately licensed travel content to selected boards, and inspect available performance information.

If this integration is enabled, it will use Pinterest's official OAuth authorization rather than collecting Pinterest passwords or browser session cookies. Information processed may include the authorized account identifier and profile details returned by the API, board and Pin identifiers, Pin text, media links, destination links, publishing status, available performance measurements, and OAuth credentials needed to perform authorized actions. Only permissions needed for the enabled functions will be requested. Pinterest account information is separate from private travel enquiries; travel-enquiry details are not required for publishing promotional Pins.

API information will be used for the authorized publishing, account-management and performance functions described here, not sold or used to build unrelated personal profiles. The planned tool is not a public service allowing other customers to connect their accounts. A public account-connection service would require an updated policy and appropriate authorization before launch.

6. Sharing and third-party services

Information is shared where needed with service providers supporting hosting, communications, security and requested travel arrangements; with the relevant travel supplier when needed for an enquiry or booking; and where required by law. Applicable suppliers and payment responsibilities are identified for the selected booking. We do not sell personal information. Clicking an external link takes you to another provider with its own privacy practices.

Telegram and the SmartBooking bot service process information you send through Telegram; opening our Telegram link does not automatically transmit website form contents. Pinterest receives content and associated requests sent to its platform when the integration is enabled. See Pinterest's Privacy Policy and Telegram's Privacy Policy for their respective practices.

7. Retention and security

Information is retained only as needed for the relevant enquiry, booking, support, security or legal record-keeping purpose. The appropriate period depends on the record and applicable obligations. Ask us about the records relating to your enquiry or account. Unneeded information should be deleted or anonymized; records subject to a legal obligation or unresolved dispute may need to be kept longer.

Access to personal information is limited to people and service providers who need it for the relevant purpose. No Internet transmission or storage method is completely secure. The Pinterest integration must keep OAuth credentials in protected server-side configuration, outside public pages, content queues and routine logs; API access must not be enabled without those controls.

8. Disconnecting Pinterest and requesting deletion

If a Pinterest connection has been authorized, its account owner can revoke the app through Pinterest's connected-app settings and can email [email protected] to request disconnection or deletion of information held by SmartBooking. On a verified request, we will stop future use of the connection and delete associated credentials and unneeded API-derived information, except records that must be retained for legal obligations or dispute handling. Deleting SmartBooking's local records does not itself remove Pins already published on Pinterest; published content can be managed through the Pinterest account.

9. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection to processing, and withdraw consent where processing relies on it. Email [email protected]. We may request proportionate information to verify ownership before disclosing or deleting records. You may also raise a concern with the UK Information Commissioner's Office or another competent data-protection authority. Some records may be exempt from deletion or other requests under applicable law.

10. International processing, children and updates

Third-party providers may process information outside your country. Relevant protections and transfer arrangements depend on the provider and service; contact us for information about a particular processing activity. SmartBooking is not directed at children using the service independently. An adult arranging travel should provide only necessary information about accompanying children. If you believe a child has provided information improperly, contact us.

Changes to this policy will be published on this page with an updated date. Material changes to the purpose or scope of a connected service will be explained before the changed processing begins.